Client Need and Issue
A K-12 district contacted TNG Consulting to serve as an independent adjudicator for a particularly egregious Title IX incident. The district was in the midst of a highly visible crisis with significant liability exposure, and its Title IX processes were ill-equipped to manage the situation.
Early missteps had already increased the district’s legal and reputational risk, leaving the institution struggling to respond under intense public scrutiny. What began as a request for adjudication services quickly revealed the need to restore and bolster the district’s Title IX program.
TNG Approach and Solution
TNG served as the district’s independent decision-maker, then worked alongside institutional leaders to strengthen the systems surrounding the work. Beyond resolving the immediate matter, TNG provided practical guidance on policies, investigations, and case resolution while mentoring newly hired Title IX personnel and helping to establish more consistent practices for future incidents.
As the district invested in experienced staff and stronger internal processes, TNG remained a trusted resource for independent decision-making and consultation on particularly complex or high-profile matters. The goal was to build the district’s internal capacity, helping leaders manage routine matters independently while recognizing when external expertise would strengthen the response.
Outcome
Several years later, the district faced another high-stakes Title IX matter with the potential for immense public scrutiny and institutional risk. Instead of waiting for the situation to escalate or making early decisions that increased reputational harm, district leaders immediately engaged TNG to serve as the independent decision-maker. The rebuilt office recognized the importance of acting early, following established processes, and bringing in outside expertise before issues compounded.
The second engagement marked a full-circle moment. What began as emergency support during a high-risk crisis evolved into a mature Title IX program that recognized risk early, relied on established processes, and sought outside help when necessary. The result was not simply effective decision-making support, but a stronger, more resilient Title IX program prepared to navigate future high-stakes matters.